Frequently Asked Questions

HelloWash is an AI-powered call automation solution specifically designed for car wash businesses. Our platform handles customer calls, answers common questions, resolves issues, and creates tickets for human agents when necessary.

HelloWash uses advanced AI to answer incoming calls to your car wash. The AI understands customer inquiries, provides information about your services, handles common requests like membership questions, and creates tickets for complex issues that require human attention.

HelloWash is designed for car washes of all sizes, from single-location operations to multi-site enterprises. If you receive customer calls about operating hours, pricing, membership details, or service inquiries, HelloWash can help streamline your operations and improve customer service.

HelloWash is specifically tailored for the car wash industry, with AI trained on thousands of car wash-specific conversations. Our solution understands industry terminology, common customer inquiries, and the unique needs of car wash businesses, providing a more effective solution than generic call automation systems.

HelloWash can handle a wide range of calls including inquiries about business hours, service pricing, membership details, basic troubleshooting, directions, and more. The AI continuously learns from interactions to improve its capabilities.

Yes, when HelloWash encounters a complex issue or a customer specifically requests to speak with a human, it can seamlessly transfer the call to your staff or create a ticket for follow-up.

Yes, HelloWash operates 24/7, ensuring your car wash never misses a customer call, even outside of business hours. This helps improve customer satisfaction and prevents lost business opportunities.

Yes, HelloWash can handle unlimited concurrent calls, eliminating hold times and ensuring every customer receives immediate attention regardless of call volume.

Most car washes can be fully set up with HelloWash in just 1-2 business days. Our team handles the technical integration, and we'll work with you to customize the AI to your specific business needs.

No special equipment is required. HelloWash works with your existing phone system through a simple forwarding setup. We can integrate with most modern phone systems, VoIP providers, and traditional telephone services.

During onboarding, we'll collect information about your services, pricing, hours, policies, and common customer inquiries. This information is used to train the AI to accurately represent your business. You can update this information at any time through our easy-to-use dashboard.

Yes, HelloWash offers integrations with popular car wash management systems and CRM platforms. We also provide API access for custom integrations with your existing software solutions.

HelloWash offers flexible pricing plans starting at $249 per month. The exact cost depends on your call volume, number of locations, and specific feature requirements. Contact our sales team for a customized quote.

We offer both monthly and annual billing options. Annual plans come with a discount, but we also offer month-to-month flexibility. There are no long-term contracts required unless you prefer them for budgeting purposes.

Standard implementation is included at no additional cost. Complex integrations or custom requirements may incur a one-time setup fee, which will be clearly communicated before any commitment.

Yes, we offer a 14-day free trial so you can experience the benefits of HelloWash before making a commitment. During the trial, you'll have access to all features and our support team to ensure you get the most out of the platform.

Yes, HelloWash takes data security seriously. We use enterprise-grade encryption, secure cloud infrastructure, and follow industry best practices for data protection. All customer information is handled in compliance with relevant privacy regulations.

You retain full ownership of all your business and customer data. HelloWash acts as a data processor, and we do not sell or share your data with third parties.

Yes, HelloWash is designed to help businesses comply with major privacy regulations including GDPR and CCPA. We provide tools and features to help you manage customer consent, data access requests, and data deletion requirements.

By default, call recordings and data are stored for 90 days, but this retention period can be customized based on your business needs and compliance requirements.

HelloWash offers comprehensive support including email, chat, and phone support during business hours. Premium plans include priority support and a dedicated account manager. We also provide extensive documentation, video tutorials, and regular webinars.

Yes, we provide training sessions for your team to ensure they understand how to use the HelloWash dashboard, manage tickets, and get the most out of the platform. Additional training sessions can be scheduled as needed.

HelloWash is a cloud-based solution that receives regular updates and improvements automatically, with no action required on your part. Major updates are communicated in advance, and our team ensures they don't disrupt your operations.

Premium plans include access to emergency support outside of standard business hours. All customers have access to our comprehensive knowledge base and troubleshooting guides at any time.