The operations and customer-communications platform for Car Washes
HelloWash gives corporate teams, regional and location managers, support staff, and on-site users one system for conversations, staff work, profiles, memberships, fleets, sales, claims, marketing, and analytics.
Built for multi-location car wash operators
One system for every customer and staff action
HelloWash is a multi-tenant operations platform for car wash businesses. Desktop for full workflows. An installable mobile PWA for the field.
Customer conversations
Receive, assign, and resolve work across calls, SMS, email, webchat, and webforms — with AI assist and a human handoff when needed.
Staff work
Unified tickets, claims, employee requests, and fleet work in one queue model, scoped to each corporate, region, and location.
Profiles and memberships
One customer Profile per corporate, with phones, plates, memberships, vehicles, consent, and history across every channel.
Marketing
Lists, segments, email and SMS campaigns, on-site signup forms, and automations that respect opt-in, opt-out, and suppression.
Sales and fleets
Qualify leads, convert them to contacts and deals, and win fleet accounts without mixing CRM with your marketing menu.
Quality and analytics
Measure true containment, first contact resolution, first response time, SLA, QA, and membership impact — not raw automation volume.
Find the member, then work the relationship
Look up a customer by phone or plate, reach them on the channel they already use, and handle membership from the same Profile — with plan, status, and last wash in view.
- Open the Profile from a ticket, call, or text
- Call, text, or email without leaving the record
- See the plan and last wash while you work the membership
The HelloWash workspace
Channels, tickets, profiles, marketing, sales, claims, and analytics — scoped to your corporate and locations.
Voice AI
Answer inbound calls, keep recordings and transcripts, and hand AI-managed calls to staff on a browser softphone.
Web Chat
Website chat that answers questions, opens a webchat ticket, and escalates to your Support Team.
Texting
Two-way SMS inbox, auto-replies, and bulk campaigns. Conversations live as SMS sessions, not tickets.
Ticketing
One support view across calls, email, webforms, internal work, employee requests, fleet, and webchat.
Claims
Damage, lost-item, and related cases with their own inbox, tickets, invoices, and store-level workflow.
Customer Profiles
Corporate-scoped customer records: identifiers, memberships, vehicles, consent, and cross-channel history.
Marketing
Lists, segments, email and SMS campaigns, signup forms, and graph-based automations with consent built in.
Sales Hub
Qualify leads, convert them to contacts and deals, and win fleet accounts into HelloWash.
Analytics
Containment, first contact resolution, first response time, SLA, QA, and membership impact — not raw automation volume.
Staff App
Desktop dashboard plus an installable mobile PWA for managers and on-site staff, with realtime queues and push.
Why operators run HelloWash
Outcomes tied to how the product actually measures work: containment, speed, membership context, and staff coverage.
Calls answered after hours
Voice AI covers inbound calls when sites are closed, then hands complex work to eligible agents.
Faster first response
First response time and SLA targets for calls, email, SMS, webchat, and webforms, measured on your workday.
AI plus Support Team
Work is attributed to AI Agent, Support Team, or System. Mixed threads stay with people, with a clear audit trail.
Membership context
Active, paused, and inactive memberships stay on the Profile, synced from your POS and visible during the conversation.
Operational visibility
Corporate, regional, and site views of volume, containment, FCR, callbacks, and agent performance.
Staff in the field
Managers and on-site users get an installable PWA with realtime updates, push, and queued actions — without storing high-risk customer data offline.
Stand up the workspace in four steps
Connect channels and locations, then let AI assist while staff stay in control.
Connect locations
Link phone lines, SMS, email, webchat, webforms, and your POS. Scope access by corporate, region, or location.
Set prompts and hours
Corporate and location instructions, greetings, queues, and workday hours drive AI and SLA math.
Work the queues
AI handles routine calls and chat. Staff take tickets, SMS, and claims from the desktop or the PWA.
Measure what matters
Containment, FCR, FRT, SLA, QA, and membership outcomes — with human review still in the loop.
See a car wash conversation
Voice and website chat with hours, memberships, and a path to a person.
Try Voice AI
Hear how HelloWash answers a car wash call, then hands off if needed
Built for car wash operators
"Voice AI picks up after hours, then hands the tough calls to our agents. We finally see which work the AI contained and which needed people."
"Tickets, email, chat, and employee requests sit in one place, scoped to each location. SMS stays in its own inbox, which is how our team actually works."
"Profiles plus POS lookup changed follow-up. We see membership status and last wash, then run win-back campaigns against that audience."
Plans that follow your locations
Enable the sections you need — voice, tickets, marketing, sales, claims — and grow from one tunnel to a corporate.
Starter
- Voice AI
- Unified ticketing
- Customer Profiles
- POS membership sync
- Analytics overview
Professional
- Everything in Starter
- Web Chat
- SMS inbox and campaigns
- Marketing flows and signup forms
- Mobile PWA
Enterprise
- Everything in Pro
- Sales Hub and fleets
- Claims
- Developer API
- Custom sections and permissions
Ready to run car wash operations in one place?
Give corporate, regional, and site teams one system for conversations, tickets, profiles, marketing, sales, claims, and analytics.