Desktop for the office, PWA for the lot
Your Support Team works in HelloWash — not a separate staffing vendor. Corporate, regional, and location managers plus on-site users share the same queues, permissions, and audit trail.
Staff work, on the surfaces they already use
HelloWash is the system of record for staff. The desktop dashboard covers identity, tickets, SMS, voice, marketing, sales, claims, and analytics. The installable PWA gives managers and site staff realtime updates and queued actions without persisting high-risk customer data offline. AI assists; people remain accountable.
What Makes It Powerful
Desktop workspace
Sections such as tickets, text messages, voice, analytics, marketing, and developer API, narrowed by role.
Installable PWA
Phone browsers land on /m. The manifest scope stays on the mobile app so the desktop dashboard is not the install target.
Realtime and push
Socket updates, push notifications, and home-screen badges for tickets assigned to the signed-in user.
Access scope
Corporate plus the locations a user may access. Every list, mutation, export, and socket room uses that scope.
AI to human
Softphone offers, ticket assignment, and SMS replies keep a user action when a person takes over.
Ops score and QA
Agent performance and quality review for the people who actually handled the work.
Simple to Get Started
Invite the team
Users belong to a corporate with roles, location scope, channel access, and permissions.
Install or bookmark
Desktop for full workflows. PWA for managers and on-site users on a phone.
Work the queue
Assigned tickets, SMS sessions, employee requests, and claims — with AI drafts when a human still approves.
See It in Action
Desktop dashboard
- Full tickets, SMS, voice, marketing, sales, claims, and settings
- Command palette search across customers, tickets, and sessions
- Browser softphone and QA workflows
- Sales Hub and analytics hubs
Mobile PWA
- Installable app for phone browsers and home screens
- Realtime queues, push, and a badge for assigned open work
- Selected offline data — not high-risk customer records
- Open desktop view when a manager needs the full workspace
Built for Real Car Wash Scenarios
Location managers
Site persona on the home overview, plus My work for the queue they own.
Tunnel and site staff
Employee requests and selected PWA workflows without carrying the full desktop.
Support agents
Effective channel access controls which work they are scored on.
Not outsourced headcount
HelloWash is your team's workspace. It does not replace hiring with anonymous rented reps.
Business Impact
Frequently Asked Questions
Does HelloWash staff my phones for me?
Is customer data stored on the phone offline?
Ready to run car wash operations in one place?
Give corporate, regional, and site teams one system for conversations, tickets, profiles, marketing, sales, claims, and analytics.