The HelloWash workspace in One Platform
Customer conversations, staff work, profiles, memberships, fleets, sales, claims, marketing, quality review, and analytics — isolated by corporate and location.
Customer conversations
Calls, website chat, and SMS with AI assist and a clear handoff to people.
Voice AI
Answer inbound calls, keep recordings and transcripts, and hand AI-managed calls to staff on a browser softphone.
Web Chat
Website chat that answers questions, opens a webchat ticket, and escalates to your Support Team.
Texting
Two-way SMS inbox, auto-replies, and bulk campaigns. Conversations live as SMS sessions, not tickets.
Support operations
Unified tickets, claims, and customer profiles across every location.
Ticketing
One support view across calls, email, webforms, internal work, employee requests, fleet, and webchat.
Claims
Damage, lost-item, and related cases with their own inbox, tickets, invoices, and store-level workflow.
Customer Profiles
Corporate-scoped customer records: identifiers, memberships, vehicles, consent, and cross-channel history.
Sales and CRM
Sales Hub for fleet deals. CRM is both marketing and purchasing.
Analytics and staff
Containment, FCR, SLA, QA, and a mobile app for managers and site staff.
Win-back and retention
These are ways to use Profiles and Marketing, not separate engines.
Ready to run car wash operations in one place?
Give corporate, regional, and site teams one system for conversations, tickets, profiles, marketing, sales, claims, and analytics.