One customer record Per corporate
A Profile holds names, phones, emails, plates, membership IDs, RFID tags, vehicles, notes, consent, and cross-channel history. Identifiers are not authorization keys.
The customer record every channel shares
HelloWash Profiles are corporate-scoped. Staff resolve a person by phone, email, plate, membership ID, or RFID. Membership state is active, inactive, or paused. POS sync and live lookup keep plan and last-washed data next to the conversation without making the POS ID a login.
What Makes It Powerful
Identifiers
Phone, email, license plate, membership ID, and RFID — unique enough to find a Profile, never used as access control.
Memberships and vehicles
Plan, status, monthly price, last washed, and vehicle details from POS sync or staff entry.
Consent
SMS and email opt-in stay separate. Unknown is not treated as yes. STOP and email suppression are first-class.
POS link
Save a live POS customer into a Profile. One POS customer links to at most one Profile per corporate.
Cross-channel history
Related calls, email, webforms, webchat, and SMS sessions on one panel, including assignment from that history.
Notes and tags
Staff notes and tags travel with the Profile so the next agent is not starting over.
Simple to Get Started
Resolve the person
Look up by phone, plate, or membership ID in the ticket, call, or SMS panel.
Sync from the POS
Membership import keeps plan state current. Live lookup fills gaps during a conversation.
Keep history together
Later tickets and texts for that customer attach to the same Profile.
See It in Action
Built for Real Car Wash Scenarios
Gate and membership issues
See plan status and last wash while the customer is still on the line.
Save POS to HelloWash
Staff with customer manage access choose which fields to write. Conflicts with another Profile are blocked.
Push contact data back
After confirmation, name, primary email, and primary phone can update the linked POS customer.
Marketing audiences
Lists and segments use Profile membership, last washed, consent, and tags — not a separate CRM dump.
Business Impact
Frequently Asked Questions
Does live lookup write to the POS automatically?
Can two Profiles share a phone in the same corporate?
Ready to run car wash operations in one place?
Give corporate, regional, and site teams one system for conversations, tickets, profiles, marketing, sales, claims, and analytics.