One support view across Every ticket channel
Calls, email, webforms, internal work, employee requests, fleet, and webchat share status, assignment, merge, tags, and comments. SMS stays in its own inbox.
Unified tickets, not a single database dump
HelloWash ticketing is a normalized service view over channel-specific records. Staff get one list and detail experience while each channel keeps its own storage. Claims are a separate product. SMS is a separate session.
What Makes It Powerful
Channel intake
Call, email, webform, internal, employee request (webform-internal), fleet, and webchat.
Tags and custom fields
Filter and search by corporate tags and custom field values across channels.
Merge and assignment
Duplicate tickets merge into a survivor. Assignment, comments, and user actions stay auditable.
Shared lifecycle
Open, in progress, pending, resolved, and merged. Merged work is not counted as a separate resolve.
Staff tickets
Internal tickets and employee requests share a staff queue, with CSV import for internal work.
SLA and FRT
First response and resolution targets per channel, evaluated on your workday where configured.
Simple to Get Started
Connect channels
Email, forms, chat, calls, and internal intake map into the unified list.
Scope the queue
Staff only see locations and channels their role and permissions allow.
Resolve with context
The customer Profile, related tickets, and SMS history sit beside the work.
See It in Action
Built for Real Car Wash Scenarios
Wash and billing issues
Webforms and calls become tickets with tags, priority, and location.
Fleet accounts
Fleet tickets stay on the fleet record, distinct from a location group.
Multi-location support
Corporate, region, and location scope apply to list, detail, and realtime updates.
Employee requests
On-site staff submit internal forms that are not customer webforms.
Email threads
The email ticket is the thread. Individual messages keep delivery and attachment detail.
Not SMS, not claims
Texts are SMS sessions. Damage and lost-item cases are Claims.
Business Impact
Frequently Asked Questions
Does every customer message become a ticket?
Can I require a comment to resolve?
Ready to run car wash operations in one place?
Give corporate, regional, and site teams one system for conversations, tickets, profiles, marketing, sales, claims, and analytics.