Damage and lost-item cases, Not a ticket channel
Claims are car-wash cases such as vehicle damage or a lost item. They have their own inbox, tickets, invoices, and workflow — separate from unified tickets.
A claims desk for the tunnel
HelloWash Claims tracks first contact, photos, invoices, and store-level workflow. Claim-category calls land in the claim inbox. Staff can also add a webform, email, website chat, or SMS conversation to that inbox. Marking a row done removes it from the queue without creating a ticket.
What Makes It Powerful
Claim inbox
Calls tagged as claims, damage, refunds, billing disputes, complaints, safety, or lost property.
Claim tickets
Require form answers and a physical location. Workflow status is separate from open versus resolved.
Physical location
Cases attach to the actual store, not only the parent communications location.
Photos and invoices
Guest and agent uploads stay on the case. A claim can hold several invoices.
Causes and custom fields
Per-corporate cause lists, tags, and custom fields scoped to claims.
Claims analytics
Inbox, tickets, invoices, and credit or repair charts for the selected range.
Simple to Get Started
Capture the case
A claim-category call, form, or add-to-inbox action starts the work.
Work the store case
Assign, collect photos, set workflow status, and attach invoices.
Close with a record
Open and resolved stay separate from operational statuses like invoicing or waiting on repair.
See It in Action
Built for Real Car Wash Scenarios
Vehicle damage
Scratch, scrape, and equipment-contact cases with film and invoices.
Lost property
Items left at the vacuum or lobby, tracked to a physical location.
Billing disputes on a claim call
Those calls still appear in the claim inbox even when they started as a phone conversation.
Not unified ticketing
Do not treat a claim as just another ticket channel. The workflow and invoices are purpose-built.
Business Impact
Frequently Asked Questions
Is a claim a unified ticket?
Can I add a text thread to a claim?
Ready to run car wash operations in one place?
Give corporate, regional, and site teams one system for conversations, tickets, profiles, marketing, sales, claims, and analytics.